Zogics 100% Happiness Guarantee
Zogics Branded Products
We take pride in our products, which is why we offer a 100% happiness guarantee on all Zogics branded products. Enjoy an extra level of comfort buying our branded products knowing they are backed by a happiness guarantee that never expires. Used Zogics branded products can be returned at any time. Our return policy is simple: just ask and we’ll give you a full refund (minus shipping charges).
Non-Zogics Branded Products
All non-Zogics branded products can be returned within one year for a full refund (unless the manufacturer's guarantee states otherwise, and excluding shipping charges and any applicable restocking fees.) Please refer to your specific product page for details.
We do not charge a restocking fee on the majority of our products. However, the following brands do ship directly from the factory and are subject to restocking fees set by the manufacturers:
- 25% restocking fee: Elkay, Earthsafe (Protexus, Purtabs)
- 20% restocking fee plus shipping: Excel (XLERATOR hand dryers–see product page for full details)
- 15% restocking fee plus shipping: Namco, Bulldog Floor Scrubbers
- 10% restocking fee: All pallet quantity products
Please refer to your specific product page on our site for restocking fee details or contact us if you have any questions. We're always here to help.
Errors and Damaged Products
If we made an error or your item(s) arrived damaged, please note the damage on the carrier’s delivery record, if possible. Save any shipping cartons, boxes and the damaged product, and fill out our Return Request form below. If possible, pictures of the damaged product/packaging are helpful to include. We will work with you to replace the damaged goods at no cost or further inconvenience to you.
Return Request Form
Most of the brands we carry offer extensive, industry-leading manufacturer’s warranties. If you encounter an issue with your item and would like to inquire about the warranty, please refer to the specific product page for your item for warranty details. Always contact the manufacturer of your item for direct warranty questions.
Zogics Flooring and Lockers
Zogics Flooring (rolled rubber, interlocking puzzle tiles, 1" tiles, and turf) and Lockers are covered by a 5-year warranty.