Important Note About Returns
During this unprecedented health crisis, we are devoting 100% of our resources to shipping potentially lifesaving cleaning and disinfecting products to those on the front lines. As an “essential business,” our entire team is operating at full capacity, and we want to protect our employees from exposure to COVID-19 as much as possible. Therefore, we are temporarily not accepting any returns in an effort to reduce the chance of bringing contaminants into our warehouse facilities. However, please note that we are offering an unlimited return policy on all Zogics branded products, and you will be free to return any such products once we’re able to return to normal operations.
Our Return Policy
We carefully develop our own products and search high and low for products that give you and your guests the best possible experience. In short we take pride in our work - which is why we offer a 100% happiness guarantee.
- New, undamaged, unused products can be returned within one year for a full refund (excluding shipping charges and any applicable restocking fees) with no expiration date. Return Window: The return window starts at the time of successful delivery. The return window for new, undamaged and unused products is one year from the time of successfully delivery. The customer must simply begin the returns process within the return window time frame.
We do not charge a restocking fee on the majority of our products. However, we do have to cover a restocking fee on large, bulky items. This applies to certain products from the following brands: 15% restocking fee: York, Elkay, Troy or Excel (XLERATOR). 15% restocking fee plus shipping: Namco. 20% restocking fee: WaterRower.
Please refer to your specific product page on our site for restocking fee details or contact us if you have any questions. We’re always here to help.
Used Zogics products that just aren’t working out for one reason or another can be returned at any time. Your satisfaction is very important to us. It’s why we offer a guarantee on every product we make. Our return policy is simple: just ask and we’ll give you a full refund (minus shipping charges) on any Zogics product. Best part? Our return policy never expires.
Custom branded and manufactured products (i.e. custom logo imprinted products, custom cuts of rolled flooring, etc.) cannot be returned. These products are produced specifically for the customer’s specific needs, and cannot be restocked for other use.
- Zogics Flooring (rolled rubber, interlocking puzzle tiles, 1" tiles, and turf) cannot be returned. These products are manufactured and shipped specifically for the customer's specific needs, and cannot be restocked.
Liquidation products – Products found in the Zogics Outlet cannot be returned. All sales are final. More details provided on each respective product page. If you have any questions before purchasing, please contact 888.623.0088.
For all other products – most of the brands we carry offer extensive, industry leading manufacturer’s warranties. If you encounter an issue with your item and would like to inquire about the warranty, please refer to the specific product page for your item for warranty details. Always contact the manufacturer of your item for direct warranty questions. Return Window: The return window for these products is 60 days. The window of time starts from the time of successful delivery. The customer must simply begin the returns process within the return window time frame.
If we made an error or your item(s) arrived damaged, please note the damage on the carrier’s delivery record if possible. Save any shipping cartons, boxes and the damaged product, and fill out our Return Request form below. We will work with you to replace the damaged goods at no cost or further inconvenience to you.