Frequently Asked Questions
Where is Zogics located?
To provide fast, inexpensive, and convenient service to all of our customers wherever they may be, we have multiple warehouses located in Massachusetts, Minnesota, Tennessee, Utah, and Ontario. Our headquarters is located in Massachusetts, and our mailing address is 309 Pittsfield Road, Lenox, Massachusetts, 01240.
What are your hours of operation?
We’re regularly available by phone or live chat (look for the icon in the bottom right corner of our website) from 8 AM - 6 PM (Eastern Standard Time). Our website is always open :)
What shipping options are available?
For the convenience of our customers, we offer a range of shipping options. For customers located within the U.S. and Canada, standard UPS ground shipping may take between 1-5 business days. For wipe orders within the contiguous 48 United States, ground shipping is 1-2 business days. For international customers, we encourage you to contact us for shipping details and an individual response regarding your order. We’re pleased to provide free shipping on all Zogics branded cases of wipes, cleaners, body care, & fitness accessories, with no minimum, as well as free shipping on most orders over $299. Free shipping is only available on ground shipping to commercial addresses in the 48 contiguous United States. More detailed information about our shipping policies can be found here.
Do you ship internationally?
Yes. We regularly ship to international customers, so please do not hesitate to contact us for ordering and shipping information outside the US.
How can I keep shipping costs down?
Because some of our products can get pretty heavy, shipping can get expensive. There are, however, a few ways to keep shipping costs down:
- We offer free shipping on all Zogics branded cases of wipes, cleaners, body care, & fitness accessories. Click here for more details.
- We offer free shipping on orders over $299
- Since our cleaning products have a shelf life of at least one year, ordering in bulk is the most cost-effective option.
- Some of our products always qualify for free shipping, such as our AEDs and hand dryers. A number of our products qualify for free shipping below the $299 free shipping threshold - please see individual product pages for more details.
What is your return policy?
Important Note: During this unprecedented health crisis, we are devoting 100% of our resources to shipping potentially lifesaving cleaning and disinfecting products to those on the front lines. As an “essential business,” our entire team is operating at full capacity, and we want to protect our employees from exposure to COVID-19 as much as possible. Therefore, we are temporarily not accepting any returns in an effort to reduce the chance of bringing contaminants into our warehouse facilities. However, please note that we are offering an unlimited return policy on all Zogics branded products, and you will be free to return any such products once we’re able to return to normal operations.
I have a specific order request. Can I get a price quote?
Absolutely. We’re dedicated to providing clear, timely, and accurate price quotes to all of our customers, and understand that certain orders are unique. To request a price quote, you can simply fill out a short quote request form, or contact our friendly and knowledgeable customer service team directly by phone, email, or live chat.
Do you accept purchase orders?
In most cases, yes. Please let us know if you're interested in submitting a purchase order, and we'll get you started on the process.
What payment method do you accept?
All major credit cards and Paypal. We draw the line at IOUs.
Do you offer bulk discounts on large orders?
Yes. Quantity discounts are listed on most product pages. For even larger orders, please give us a call and we’ll provide you with a custom discount quote.
Do you offer government sales discounts?
Yes. Zogics is an approved GSA Contractor and a leading supplier of cleaning and disinfecting products to U.S. Military bases around the world. Our GSA Contract Numbers are GS-03F-0146W and GS-07F-0560W. Our CCR, TPIN, and company profile are available upon request. We’re happy to bid on any size order.
Do your cleaning products have a shelf life?
Yes. Our pre-moistened gym wipes and air fresheners have a shelf life of at least one year. We suggest storing these products in a cool place out of direct sunlight. Our hand sanitizers have a shelf life of three years.
The gym wipes I received dried out. What happened?
The only time a roll of our wipes will dry out is when they are mistakenly taken out of their plastic bag. As per the label directions, please be sure to keep the roll in the bag. To use, cut a small hole in the bag (about 2”) and pull the wipes through. If these instructions are followed, the wipes generally stay wet for as long as it takes to go through the roll. Always refer to the instructions on the individual wipe label, as the installation process can differ.
Each of our three gym wipe products has different moisture levels, with our Sanitizing Wipes being the least wet and our Antibacterial Wipes being the most wet. The most popular option is our Wellness Center Wipes, which fall in between the two.
Will you donate products to our cause?
We have a long history of supporting worthy causes, including donating products to charity bike rides, and donating hand sanitizer to disaster relief efforts (we rushed hand sanitizer to a field hospital in Haiti following the 2010 earthquake). If you have a request, please contact us for details.
Is Zogics on social media?
Yes! We’re excited to share not only the best and most cutting edge products on the market, but also the latest and greatest information, helpful tips, and more. You can find us on a variety of social media platforms, including Facebook, Instagram, Twitter, YouTube, Pinterest, and LinkedIn.
I still have questions. What is the best way to get in touch?
You can contact our helpful, expert customer service staff around the clock via email at firstname.lastname@example.org, or reach us by phone during normal business hours (8 AM - 6 PM EST) at 888.623.0088. For immediate help with your order (or for an even more immediate response), you can also check out our live chat feature. We look forward to hearing from you!